At Creative Rent A Car, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle rental services.
1. Information We Collect
We may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Passport or Emirates ID / Omani ID details (where required)
- Driving Licence Details
- Payment Information
- Booking and Rental History
- Website usage information, including IP address, browser type, and cookies
2. How We Use Your Information
Your information may be used to:
- Process vehicle reservations and rental agreements
- Verify your identity and driving eligibility
- Contact you regarding your booking or rental
- Process payments and refundable security deposits
- Provide customer support
- Improve our services and website
- Comply with legal and regulatory requirements
3. Security Deposits
A refundable security deposit may be required when renting a vehicle. Depending on the payment method, the deposit may be collected in cash or held on a valid credit card as a pre-authorization.
Security deposits are generally released within 20 days after the vehicle is returned, subject to verification of any outstanding traffic fines, parking charges, damages, toll fees, or any other applicable charges.
4. Sharing of Information
We do not sell or rent your personal information.
Your information may be shared only when necessary with:
- Government authorities or law enforcement agencies when legally required
- Payment service providers
- Insurance companies in the event of an accident or claim
- Trusted service providers who assist us in operating our business
5. Data Security
We use appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
6. Cookies
Our website may use cookies to improve your browsing experience, analyze website traffic, and enhance website functionality. You may disable cookies through your browser settings if you prefer.
7. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your contact details
- Request deletion of your personal data where permitted by applicable law
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Muscat, Sultanate of Oman
“`
